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FAQ
Shipping
Q: How quickly will my order ship?
A: We ship by the next business day, sometimes even same day if ordered early in the day. If you ordered something that needs production, it is usually specified on the description. If we are out of stock in an item you have ordered we will let you know ASAP. If there is a certain date you need something by, let us know, we can probably get it to you.
Q: What shipping method do you use?
A: We usually prefer USPS because of the rates and how quickly items get to their location. If you prefer UPS, let us know. We don't usually do FedEx, because the drop off isn't as easily accessed in our area.
Q: How fast will I receive my item?
A: Most orders ship within 2 days, and shipping is generally another 3 business days.
Q: What happens if something arrives broken?
A: We are happy to say this hasn't happened; but if it does, we almost always insure our packages with our shipping provider. Hopefully the item you ordered will still be instock and we will send a replacement ASAP.
Returns
Q: What if I'm not happy with the item?
A: Generally speaking, we accept most returns. We will have to charge the shipping, but can refund the cost of the item once we receive the item from you. Please contact us with any questions or concerns in this matter.
Event Rentals
Q: How long is the rental period?
A: Rental periods are from the business day before the event to the business day after the event. Most of the events we do are on a Saturday. In this case we usually do the rental from Friday till Monday. We are not open on Sundays, so unless an agreement has been made prior to, the rentals are due back Monday between 10:00-5:30.
Q: When is payment due?
A: On everything custom we require half down to get us started ordering or making the custom items. We haven't been so concerned about getting half down to secure rental items such as tables, chairs, and linens. Of course to be certain we have held the number of tables, chairs, and linens you require for your event it is best to give some sort of down payment. Remaining balances are always due before the day of the event. For weddings and other events that we are providing services such as ceiling drape that require a large amount of time, we do need to have it planned out so payment needs to be made the Monday prior to the event. If we are delivering, we will bring an invoice if full payment hasn't been made prior to delivery. In this case please insure someone is at the location to pay the amount.
Q: Do you set everything up and take everything down?
A: It is not included in some rental prices. For example: Chairs & Table setup is $.50/chair $1/table, takedown is $.50/chair $1/table. We quote ceiling drape, the arch, and a few other decor items including setup and takedown. Ceiling drape can be quoted, however, as just a rental.
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